Glossary

What is an agent of record (AOR)?

An Agent of Record (AOR) is your designated expert for managing all things insurance. Acting as the official link between your company and insurance providers, an AOR handles policy selection, renewals, claims, and compliance—ensuring your insurance needs are always met without hassle. They act as your voice in negotiations and your shield against insurance complexities, so you can focus on growing your business.

What does an agent of record handle?

Your AOR is more than an intermediary—they’re your insurance strategist. Their core responsibilities include:

• Policy oversight: Researching, selecting, and adjusting policies to suit your needs.
• Claims management: Navigating claims processes to secure the best outcomes for your business.
• Compliance tracking: Staying ahead of local and international regulations to keep you covered.
• Risk assessment: Identifying gaps in coverage and recommending protective measures.

With an AOR in place, you can stop sweating the details and trust the experts to handle them.

How does the AOR process work?

Setting up an Agent of Record is straightforward but essential. The process typically takes 5–10 days and looks like this:

1. Initiation: The new agent prepares an AOR letter with your policy details.
2. Approval: Your organization signs the letter to authorize the agent.
3. Submission: The agent files the letter with your insurance provider.
4. Activation: Policies are officially transferred, and the new AOR relationship begins.

It’s a seamless transition that puts your insurance in the hands of someone you trust.

Why do companies work with AORs?

Insurance can be a minefield, and AORs help you navigate it. Businesses hire them to:

• Save time: Delegate time-consuming insurance tasks to a dedicated professional.
• Stay compliant: Ensure policies meet regulatory standards in every location you operate.
• Optimize coverage: Get tailored policies that balance cost with protection.
• Avoid mistakes: Proactively address gaps or inconsistencies in insurance management.

For global teams or businesses with complex insurance needs, having an AOR is often a game-changer.

Key benefits of working with an AOR

Here’s how an Agent of Record brings value to your organization:

• Expert guidance: Leverage their knowledge to make informed insurance decisions.
• Streamlined operations: Consolidate all insurance management under one trusted representative.
• Cost savings: Avoid unnecessary premiums or undercoverage with optimized policies.
• Improved focus: Free your internal team to concentrate on strategic priorities.

What should you look for in an AOR?

Choosing the right AOR is a critical decision. Look for:

• Proven expertise: Industry experience and knowledge of relevant regulations.
• Strong network: Partnerships with top insurance carriers for better options.
• Transparent terms: Clear communication on fees and scope of services.
• Tailored support: A commitment to understanding and addressing your specific needs.

AOR or EOR—what’s the difference?

While an Agent of Record manages your insurance, an Employer of Record (EOR) takes on broader responsibilities, such as:

• Handling payroll and taxes.
• Administering employee benefits.
• Ensuring compliance with labor laws.

If your team operates globally, combining AOR and EOR services ensures you’re covered across both insurance and HR needs.

By working with an Agent of Record, your business gains a trusted partner to simplify insurance complexities and ensure you’re always protected. It’s not just about saving time—it’s about building confidence in your financial and operational decisions.