Episode #12 - Leading Transformation Without Losing Human Connection in Remote Work (Rita Batalha)

Build scalable, people-first transformation strategies across global teams - with trust, transparency, and psychological safety at the core.

Most digital transformation programs fail, not because of bad tools or flawed strategies, but because they overlook the human connection. In remote and distributed teams, that gap only widens. Without trust, transparency, and psychological safety, even the best transformation plans can quietly fall apart.

On this episode of Freedom of Work, Leah is joined by digital transformation expert Rita, who shares her experience leading change across startups, scale-ups, and global enterprises. Together, they explore how to lead transformation in a remote-first world, without losing the human touch.

You’ll get practical insights into the communication tactics, team structures, and cultural foundations that make remote transformation stick. Rita also shares how she helps organizations recover when projects go off track - and why empathy and co-creation are the secret weapons for long-term success.

What You’ll Discover

  • Why 80% of transformation programs fail (and how to avoid the same mistakes)
  • How to build psychological safety and transparency into distributed teams
  • The role of agile pods in scaling transformation across markets
  • Why reverse mentoring is essential for cultural alignment
  • How to balance investing in new tech with developing your people
  • Tactics to increase buy-in and ownership across time zones
  • Real-world recovery strategies for transformation programs that lost momentum

Whether you're launching a transformation program or trying to realign one, this conversation will give you actionable steps to lead lasting change that keeps people at the heart of it all.